At Social Review UAE, we are committed to providing reliable reputation management and online review support services to businesses in the United Arab Emirates. We understand that customers may have questions regarding order fulfillment, service delivery, or the outcome of a purchased service.
This Refund Policy explains when refunds may be available and the process for requesting one.
1. Order Fulfillment
1.1
Social Review UAE aims to process and fulfill eligible orders within the timeframe stated on the relevant service or product page.
1.2
Estimated completion times may vary depending on the type of service purchased, the information supplied by the customer, third-party platforms, technical circumstances, and other factors outside our reasonable control.
1.3
Customers are responsible for providing accurate and complete information necessary for us to deliver the purchased service. Delays caused by incomplete, inaccurate, or late information provided by the customer may affect the fulfillment timeframe.
2. Third-Party Platforms
2.1
Certain Social Review UAE services may involve third-party platforms, including Google and other online platforms. These platforms operate independently from Social Reviews and may change their policies, algorithms, features, availability, or enforcement practices at any time.
2.2
Social Review UAE does not control the policies, algorithms, moderation decisions, visibility, or availability of third-party platforms.
2.3
Where a service depends on a third-party platform, we cannot guarantee that content, information, listings, profiles, or other platform-related activity will remain available or visible indefinitely.
3. Service Issues and Remediation
3.1
If you believe that a purchased service has not been delivered as described, please contact our support team as soon as reasonably possible.
3.2
Before considering a refund, Social Reviews may review the order and, where appropriate, attempt to correct the issue or provide an alternative solution in accordance with the service purchased.
3.3
Any remediation or replacement will be subject to the applicable service terms and may depend on circumstances outside our control.
4. Refund Eligibility
A refund may be considered where:
- Social Review UAE has been unable to deliver the purchased service within the applicable fulfillment period and no reasonable alternative solution is available;
- The service substantially differs from the description provided at the time of purchase;
- Social Reviews determines that a refund is appropriate based on the individual circumstances of the order; or
- A refund is required under applicable UAE consumer-protection laws.
Refund eligibility is assessed based on the specific service purchased, the circumstances of the order, and applicable law.
5. Non-Refundable Circumstances
A refund may not be available where:
- The requested service has already been substantially completed;
- The customer provided incorrect, incomplete, or misleading information;
- The customer failed to provide information or access reasonably required to deliver the service;
- The customer changes their mind after the service has been completed;
- The issue resulted from a third-party platform, policy change, suspension, restriction, technical issue, or moderation decision outside Social Reviews’ reasonable control;
- The customer has violated our Terms and Conditions;
- The customer has requested work that falls outside the scope of the purchased service; or
- The refund request is otherwise excluded or restricted by applicable law.
Nothing in this policy is intended to remove or restrict any consumer rights that cannot lawfully be excluded under applicable UAE law.
6. Refund Requests
To request a refund, please contact our customer support team at:
Email: mail@socialreivew.ae
Please include:
- Your full name
- Order number
- Email address used for the order
- Service purchased
- Date of purchase
- Reason for the refund request
- Relevant supporting information, where applicable
Providing complete order information helps us review your request efficiently.
7. Refund Review Process
Once we receive your refund request, we may review the order, service status, communications, and relevant circumstances before reaching a decision.
Where additional information is required, we may contact you for clarification.
If a refund is approved, we will generally process it within 10 business days, unless a different timeframe is required by the applicable payment provider or law.
Refunds will normally be issued to the original payment method used for the purchase.
8. Payment Provider Processing
Although Social Review UAE will initiate an approved refund within the applicable processing period, the time required for the funds to appear in your account may depend on your bank, card issuer, payment processor, or other financial institution.
Social Reviews is not responsible for delays caused by third-party payment providers after a refund has been processed by us.
9. Cancellation Requests
If you wish to cancel an order, contact us as soon as possible after placing the order.
Cancellation may be possible if work on the order has not yet started. If the service has already been initiated or completed, cancellation and refund eligibility may be limited, subject to the applicable service terms and UAE consumer-protection requirements.
10. Compliance With UAE Law
This Refund Policy is intended to operate in accordance with applicable laws and regulations of the United Arab Emirates.
Where mandatory consumer rights apply, those rights will take prece